Our Hotel Policies

Check-in time is 4:00pm. A valid credit card and current government issued ID is required to check-in. All guests must be 21 years old to check-in unless traveling with a parent or legal guardian.

Resort Fee is $22 per night, plus tax is not included in the room rate.

The Plaza Resort & Spa rooms and all indoor public space is 100% Smoke-Free (including guest rooms with balconies). There are designated outdoor smoking areas on the property for our smoking guests’ convenience.  Smoking or vaping in the room is prohibited and any evidence of smoking will incur a minimum deep cleaning fee of $250 charged to the guest credit card account on file.

A valid credit card is required at check-in for incidentals. The card will be pre-authorized for $75 per day, per room. The room deposit hold will be placed on the credit card during the guest's stay, restricting access to those funds for up to 14 days. Regardless of billing or master account arrangements, the guest is liable for any and all charges posted to the room(s). Guest is further liable for all damages to the room(s) caused by the room occupants or guests/invitees during the stay.

In accordance with the “Americans with Disabilities” Act, Plaza Resort & Spa has accessible rooms available. These rooms are designed for our guests who require accommodations that meet ADA standards of compliance.

We strive to provide a memorable experience for all of our guests, everyone is expected to exhibit respect and appropriate civil conduct while on the property. Public intoxication will not be tolerated. Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language, fighting or any other action deemed inappropriate by management will result in the offender being removed from the property. Refunds or credits will not be issued if removed from the hotel and additional charges may apply if expenses are incurred as a result of the disruption.

Coolers or Ice chests are not permitted in common areas or pool areas of the property. If you require a cold storage device for personal or medical purposes, please advise our management so we may accommodate your needs. 

Proper attire, including shirt and shoes, is required in the lobby and indoor common areas.