FAQs & Policies

About the Plaza Resort & Spa

front desk

FREQUENTLY ASKED QUESTIONS

What does the resort fee cover?

The resort fee includes Wi-Fi, nightly cocktail reception, daily in-room coffee, fresh-baked cookies on arrival, 10% spa discount, use of fitness center & business center, 1 hour per day of bike rental and non-motorized watersports, nightly fire pits, daily newspaper, yoga mats, basketball court, local and long-distance telephone calls, pool chairs and pool towels.

Do you have on-site parking and what are the fees?

Yes, self-parking is $13 per day and valet is $20 per day.

Do you allow pets?

No. However we can assist you with finding pet services for you and your animal friend.

Do you have a restaurant on-site?

Yes, we have our Lobby Lounge overlooking the beach, 1888 Sports Pub, Room Service, Pool Bar and Marketplace for light snacks.

Do you have rollaways, microwaves, and or cribs/pack-n-plays?

Yes. Microwaves are in all rooms. Rollaways are first come, first serve for a daily fee of $25. Pack-n-plays are also on a first come, first serve for a daily fee of $10.

Do you offer transportation to and from the airport?

No, but there are taxis and Uber.

What is the minimum age to check-in?

21, and all guests staying in the room must be 21 or older unless parent or legal guardian is staying in the room.

Is your pool heated? If so what is the temperature?

Yes, 72 degrees.

Do you have a Jacuzzi? or Hot Tub?

Yes, they are both located in our Spa. They are based upon availability and there is a small daily fee of $10. Please check with our Ocean Waters Spa for more information and reservations.

beach

HOTEL POLICIES

Check-in

Check-in time is 4:00pm. A valid credit card and current government issued ID is required to check-in. All guests must be 21 years old to check-in unless traveling with a parent or legal guardian.

Resort Fee is $22 per night, plus tax is not included in the room rate.

Smoking Policy

The Plaza Resort & Spa rooms and all indoor public space is 100% Smoke-Free (including guest rooms with balconies). There are designated outdoor smoking areas on the property for our smoking guests’ convenience.  Smoking in the room is prohibited and any evidence of smoking will incur a minimum deep cleaning fee of $250 charged to the guest credit card account on file.

Incidentals and Damages

A valid credit card is required at check-in for incidentals. The card will be pre-authorized for $100.00 per stay, per room. The room deposit hold will be placed on the credit card during the guest's stay, restricting access to those funds for up to 7 days. Regardless of billing or master account arrangements, the guest is liable for any and all charges posted to the room(s). Guest is further liable for all damages to the room(s) caused by the room occupants or guests/invitees during the stay.

Accessible Guest Rooms

In accordance with the “Americans with Disabilities” Act, Plaza Resort and Spa has accessible rooms available. These rooms are designed for our guests who require accommodations that meet ADA standards of compliance.

Code of Conduct

We strive to provide a memorable experience for all of our guests, everyone is expected to exhibit respect and appropriate civil conduct while on the property. Public intoxication will not be tolerated. Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language, fighting or any other action deemed inappropriate by management will result in the offender being removed from the property. Refunds or credits will not be issued if removed from the hotel and additional charges may apply if expenses are incurred as a result of the disruption.

Coolers/Ice Chests

Coolers or Ice chests are not permitted in common areas or pool areas of the property. If you require a cold storage device for personal or medical purposes, please advise our management so we may accommodate your needs. 

Lobby Attire

Proper attire, including shirt and shoes, is required in the lobby and indoor common areas.