Important Message

About Your Reservation

Plaza Resort & Spa

COVID-19

Guest & Associate Disinfecting Safeguards

The Plaza Resort & Spa has utilized information on best practices and safeguards for guest and associate safety, according to the guidelines presented by the Centers for Disease Control (CDC), State of FL Health Department and the Volusia County Emergency Management team, American Hotel Lodging Association (AHLA) “Safe Stay” standards and the industry guidance prepared by the U.S. Travel Association.

 

Welcome Statement

At the Plaza Resort & Spa we have taken a specific review of our policies and practices amongst our guests and associate interactions, to ensure the most appropriate safeguards for safety and reduced exposure to possible COVID-19 infections. While this is an unprecedented time in the modern age, we have taken the utmost care in working to provide an environment that is focused on the specific guidelines provided via the CDC travel guidelines and the AHLA Safe Stay cleaning standards. Your safety and the safety of our associates is our primary goal in updating our procedures while visiting the Plaza Resort & Spa.

We take great pride in providing lasting memories to our guests and their families during their time with us at the Plaza Resort and Spa. We look forward to providing the details of our efforts in this document for your awareness and review. Our efforts are to present you with the necessary information to provide for a clean and safe environment and for you to understand the best practices taking place during your stay.

Our efforts have been focused for you to have the peace of mind to relax and enjoy your time while visiting us at the Plaza Resort & Spa and we do hope that you create the experiences of a lifetime. We are always available to answer your questions related to the safeguards implemented at any time and encourage you to communicate directly with us for further information that you may require. We have provided the contact information and website links below for you to further review prior to your arrival.

Plaza Resort & Spa:
Phone: 1-844-284-2685
Email: res@plazaresortandspa.com
Web: www.plazaresortandspa.com

US Centers for Disease Control (CDC)
Web: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Web: https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-in-the-us.html

American Hotel & Lodging Association:
Web: https://www.ahla.com/sites/default/files/safestayupdated.pdf

U.S. Travel Association
Web: https://www.ustravel.org/sites/default/files/media_root/document/HealthandSafetyGuidance.pdf

Volusia County Public Information Network
Web: https://www.volusia.org/services/public-protection/emergency-management/pin/

State of FL Health Department:
Web: https://floridahealthcovid19.gov/

State of FL Governors Website:
Web: https://www.flgov.com/covid-19/

Lodging Guidelines

All guests and associates will be requested to adhere to strict social distancing guidelines provided within the CDC travel recommendations. Cases of coronavirus disease (COVID-19) have been reported in all states, and some areas are experiencing community spread of the disease. Travel increases your chances of getting and spreading COVID-19.
If you have in the last 14 days experienced or engaged in any of the following, you should seek medical assistance in determining your personal health situation and/or self-quarantine for an adequate period of time. We request all guests strictly adhere to these guidelines and only make reservations upon confirming none of the following situations have occurred in the time period referenced:

  • Travelled internationally
  • Travelled to a known outbreak location
  • Been in contact with persons exhibiting symptoms of COVID-19
  • Personally been exposed to COVID-19 and/or had symptoms of COVID-19

CDC recommends you stay home as much as possible, especially if your trip is not essential, and practice social distancing especially if you are at higher risk of severe illness. Don’t travel if you are sick or travel with someone who is sick.

  • Clean your hands often.
  1. Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  2. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub your hands together until they feel dry.
  • Avoid touching your eyes, nose and mouth.
  • Avoid close contact with others.
  1. Keep 6 feet of physical distance from others.
  2. Avoiding close contact is especially important if you are at higher risk of getting very sick from COVID-19.
  3. It is encouraged for guests to wear a cloth face covering in public.
  4. Cover coughs and sneezes.

Plaza Resort Operating Protocol & Guest/Associate Safeguards

Resort Entrance/Bell Services

  • Signage will be visible for reminding guests of social distancing requirements
  • Guests will be welcomed via the main entrance of the resort lobby and can enter via the electronic sliding doors for touchless entry into the resort
  • Valet services have been temporarily suspended
  • Hand sanitizing stations provided at all entrances to resort
  • Guests will have a face mask provided upon request
  • All associates will be in face masks
  • Bell associates will wear gloves and face masks while interacting with guests. While handling guest luggage they will utilize sanitizing wipes for luggage handles
  • Bell carts will be sanitized after every use and available upon request for guests to utilize directly (we request that guests call to request a Bell associate obtain the cart for sanitization after your use)
  • Guests will be requested to wait in designated areas if resort lobby space is over capacity or unable to appropriately adhere to social distancing guidelines

Guest Registration/Front Desk Services

  • It is requested for each party to designate an individual person to coordinate the process of check in and payment securing where possible
  • Signage will be visible for reminding guests of social distancing requirements
  • Hand sanitizer will be provided while you wait for registration
  • Lines for check in services will be diverted to allow for 6 feet of spacing between parties waiting to check in; no more than 4 parties will be allowed per line during periods of line congestion
  • Plexiglass partitions have been installed in the direct interaction portion of the guest registration desk. We ask for guests to utilize these areas for direct communication with associates at the guest registration desk.
  • Line stanchions have been laid out to provide appropriate distancing at the guest registration desk, in areas without plexiglass installations
  • Guest agents will be wearing face masks during guest interactions
  • Mobile payment solutions have been provided to allow for contactless payment solutions via certain credit cards, Apple Pay & Google Pay.
  • Sanitizing wipes will be provided for guests to wipe any credit card that must be handled by guest registration associates
  • Disinfected pens will be provided for guest use
  • Guest room key wristbands will be sanitized before and after each use
  • Express check out options will be made available at check in to reduce interactions with guest registration

Guest Rooms/Housekeeping Services

  • Housekeeping associates will be required to wear face masks and gloves while in guest areas or within a guest room
  • Stay-over room cleaning will be suspended temporarily to reduce associate interaction in guest room space, available upon request
  • Additional linens will be provided upon request
  • Each guest room will be sanitized utilizing cleaning solutions provided by Ecolab https://www.ecolab.com/coronavirus-hospitality
  • Hand sanitizer (2oz) bottles or individual hand sanitizing wipes will be provided in your guest room as part of the standard amenity offering
  • All rooms will cleaned with particular attention paid to high-touch, hard non-porous items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
  • Guest in-room flatware, glassware and silverware will be removed and disposable paper products will be provided upon request
  • Paper collateral provided in-room will be removed, such as: TV guides, bed scarfs, duvet covers, local publications and hotel concierge info packets
  • All flatware, glassware, silverware and other kitchen pots, pans, & utensils have been temporarily removed. Paper products available upon request.
  • Dirty linens will be bagged to eliminate excess contact
  • All bed linen and laundry will continue to be washed at a high temperature and in accordance with CDC guidelines.

Public Area/Housekeeping Services

  • Public area associates will be required to wear face masks and gloves while in guest areas
  • Public area associates will be deployed throughout the resort for high frequency cleaning of guest areas:
  1. Elevator Buttons
  2. Door Handles
  3. Hand Rails
  4. Light Switches
  5. Counter Tops
  6. Public Restrooms
  7. Guest Informational Screens
  8. Lobby Furniture
  9. Vending Machines
  10. Guest Laundry (capacity limited to 1 guest at a time)
  11. ATM’s
  12. Ice Machines
  13. Pool Furniture
  14. Business Center (capacity limited to 4 guests at one time)
  15. Fitness Center (capacity limited to 5 guests at one time)
  • Signage will be visible for reminding guests of social distancing requirements

Food & Beverage/Outlet Services

  • In-door dining facilities will be limited to capacity allowed via the State of Florida Governor’s office. Initial phases of restaurant capacity will be limited to 25% of potential occupancy during phase 1 and increased per the governors estimated timeline of progression into subsequent phases as risk levels are minimized for our area
  • Signage will be visible for reminding guests of social distancing requirements
  • Tables will be spaced at a minimum of 6 feet apart
  • All condiments and salt and pepper will be provided in single use packets
  • Hand sanitizing wipes or sanitizing solution will be provided at each dining table for guest use
  • Hand sanitizing stations will be provided at all outlet entrances
  • Menus will be disposable paper 
  • Plexiglass partitions will be installed at the Pool Bar; we ask that guests utilize this location for communicating directly with Pool Bar staff
  • Pool Bar lines will be restricted for social distancing separations of 6 feet and limited to 4 persons in line at a time (guests are asked to minimize the number of persons waiting in line together from their party)
  • All associates to practice proper hand hygiene before and after serving food items or clearing items from a table
  • Disinfected pens to be provided for guest use
  • Party sizes for dining to be limited to no more than 6 persons and appropriate distancing must be adhered to
  • All tables and chairs will be sanitized daily and after every guest use
  • All refills will be provided in a fresh glass or filled from a pitcher with no contact between dispenser and glass
  • Guests will be requested to wait in the lobby or other waiting area if a table is not available and contacted immediately upon availability

Food & Beverage/In Room Dining

  • All room service deliveries will be served in disposable paper/plastic supplies to eliminate sanitized flatware, glassware & silverware issuance
  • Deliveries will be presented in food safe containers, bagged for containment purposes.
  • Room Service Attendants will be required to wear a face mask and gloves at all times
  • Delivery to guest rooms will be via a knock and step back approach to allow for social distancing during deliveries.
  • Sanitized pens will be provided for guest signature on outlet receipts
  • Drink deliveries will be covered with stancap cover and plastic wraps

Lobby Market/Gift Shop Services

  • All Market associates will be required to wear a face mask and gloves at all times
  • Signage will be visible for reminding guests of social distancing requirements
  • Market capacity will be limited to no more than 5 guests at a single time, guests will be requested to wait in the Lobby until appropriate capacity can be adhered to
  • Hand sanitizing stations to be provided at the entrance/exit to Market
  • Market counter tops and POS stations will be wiped frequently with sanitizing wipes or solutions
  • Plexiglass partition is installed at the Market guest payment check-out counter for guest interactions and payment; it is requested that guests utilize the partition during communications with associates
  • Lines will be restricted for social distancing separations of 6 feet and limited to 3 persons in line at a time (guests are asked to minimize the number of persons waiting in line together from their party)
  • Cups for beverages will be maintained behind the Market counter and provided upon purchase of beverage
  • Disinfected pens will be provided for guest use
  • Contactless payment options are available for certain credit card types, Apple Pay and Google Pay
  • Grab and Go F&B options have been provided

Resort Pool

  • Pool seating will be spaced to allow for 6 feet separations, chairs will be set in pairs for shared party use
  • Signage will be visible for reminding guests of social distancing requirements
  • All pool attendants will be required to wear face mask and gloves
  • All pool chairs will be disinfected daily and after each guest use
  • Security will advise guests that congregate in parties that exceed more than 6 persons from the same party, to space themselves according to distancing guidelines
  • Pools will continue to be treated daily and in compliance with local health department requirements
  • Pool towels to be available during Pool Attendant staffing hours or available at the Resort Front Desk

Spa Operations

  • Spa operations are open with limited hours. 
  • Hand sanitizing stations provided at all entrances to resort
  • Guests will have a face mask provided upon request
  • All spa team members are required to wear face shields and masks.
  • High touch areas, handles, faucets, trash-receptacle touchpoints and counters are frequently being deep cleaned.
  • Table linens will be removed and washed after each service.
  • Service tables, as well as any used equipment, tools or baths will be sanitized following each service.
  • All therapists will wash their hands prior to the start of each service using best handwashing practices.
  • Guest hands will be sanitized as part of their service.
  • Due to increased sanitation levels services may not start as scheduled, rest assured you will receive the entirety of your service.

Meeting & Convention Spaces

  • Meeting and banquet arrangements shall allow for physical distancing between guests on CDC recommendations and in accordance with the State of FL Governors social distancing requirements

Engineering Guest Requests

  • All engineering guest requests will be attended to on an as-needed basis to avoid guest and associate interaction within a guest room.
  • Room transfers will be accommodated in a situation that cannot be rectified via engineering services during your resort stay.

Employee & Guest Health

  • Associates will be screened daily for temperature readings below 100°F and screened for any obvious respiratory symptoms (any associate unable to meet temperature thresholds will be sent home and requested to seek medical attention prior to returning to work)
  • Associates will be given updated COVID-19 health awareness training and updated regularly on best safeguards for guest and associate interactions
  • Back of the House signage will be posted to remind staff of social distancing requirements and property hygiene for hand washing and face coverings
  • Hand sanitizing stations to be provided for back of the house associate use
  • Frequent hand cleaning will be required via hand washing or sanitizers
  • Guests will be requested to adhere to social distancing or utilizing plexiglass partitions where available, when interacting with associates
  • Guests will be requested to complete a COVID-19 confirming statement to ensure appropriate screening of at-risk guests
  • Upon any notification of a presumptive case at the resort, we will work closely to assess and coordinate with the local Health Department to appropriately review the situation and react accordingly

Shared Responsibility

Responding effectively to COVID-19 is a shared responsibility. The guidance displayed reflects the essential role the travel industry has taken to help promote the health and safety of our customers and employees, but no industry can overcome this challenge alone.

Travelers also have a responsibility and must adopt new travel practices and follow science-based guidelines to help protect the health of their family and those around them, including fellow travelers and industry employees.

In the spirit of collective action needed to defeat COVID-19, we urge travelers to do their part and follow government and industry guidance to help protect themselves and others.

By working together, we can overcome the challenge, begin to reopen our economy and responsibly get America traveling again.

We hope that you find value in the information provided and we look forward to accommodating you during your next visit to the Plaza Resort & Spa.